Home Phone Help

Search our Frequently Asked Questions

Total of Answers 373

• Change your billing address online
• How to keep getting call itemisation when you receive Telstra's new look-bill
• Determining if a fault lies with your phone or line
• Moving home and relocating your Telstra service
• Checking charges for individual services on your bill
• No dial tone
• Reconnect your service from a temporary disconnection
• Disconnecting your Telstra service
• Accessing Telstra's Live Chat service
• Finding your account number on your bill
• Telstra's call charges
• What to do if you're having difficulty paying your bill
• Unwelcome or nuisance calls
• Changes to BPAY® with Telstra's new-look bill
• Phishing hoax email alert